FAQ

PARKING AND TRANSPORTATION

The Fuel Room has over 200 free parking spots with a free door-to-door shuttle service, rental lots are required infrequently and parking for external lots is $5.00 per car. Libertyville has two Metra train stations and in most cases we will pick you up with our shuttle service at no cost.

Taxi service is always available or call in advance, some suggested services:
GURNEE TAXI 847-855-taxi
AMERICAN TAXI EXPRESS (847) 573-0915‎

LODGING AND OVERNIGHT STAY

The Fuel Room works closely with Candlewood Suites and Comfort Suites. Ask your server about special Austin’s Rates. Shuttle services can be arranged. You MUST call this in and ask for the Austin’s rate.

CANDLEWOOD SUITES
1100 North Us Route 45 Libertyville , Illinois 60048 United States
Phone: (877)-226-3539
Map / Directions

DAYS INN GREAT LAKES
13000 N. Skokie Hwy Lake Bluff, IL 60044
SPECIAL FUEL ROOM RATE STARTING AT $59.00
Phone: (847) 887-9000
Map / Directions

COMFORT SUITES
1775 East Belvidere Road, Grayslake, IL, US, 60030
Phone: (847) 223-5050
Map / Directions

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WILL WE NEED RESERVATIONS TO EAT AT AUSTIN’S SALOON?

Due to the popularity of Austin’s great home made food reservations are suggested, call (847-549-1972) and speak with our host/ess.
Austin’s Saloon serves daily from 11:00 am until 11:00 pm

IS THERE A DRESS CODE?

We suggest you dress to have a fun evening out, the Fuel Room is not rough around the edges so you shouldn’t be either lets say…casual funky fun?

IS THERE A GROUP DISCOUNT?

Large groups are always welcome at the Fuel Room, ticket discounting starts at 20 or more people please contact, Mark@fuelroom.com

WHEN ARE WE OPEN?

Austin’s saloon is open 7 days a week from 11:00 am, our box office typically closes at 11:00 PM. feel free to call 847-549-1972 or check out our calendar to confirm hours for that day.

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HOW CAN I CONTACT THE FUEL ROOM?

You can reach the Box Office for general information at (847) 549-1972, or by emailing mark@fuelroom.com. GET DIRECTIONS TO THE FUEL ROOM HERE

WHAT IS YOUR AGE POLICY?

Fuel Room is a 21 and over venue, all must provide a valid ID for entry. We have a zero tolerance policy for underage drinking and illegal substances. If you are caught drinking underage or with a fake ID, you will be prosecuted by the proper agency and will not be allowed back in the club.

HOW DO I PURCHASE TICKETS TO EVENTS?

MAIN BOX OFFICE Tickets are available at the main box office and by phone 7 days a week from 11:00 am to close. There are no fees if purchased at the box office.

TicketWeb Tickets can also be purchased online at Ticketweb. There is a small convenience fee associated with phone orders and online tickets. There are no fees if purchased at the box office.

WHAT IS SEATING LIKE AT THE FUEL ROOM?

The Fuel Room is a general admission venue with limited to none fixed seating.
Seating is available on a “first-come, first-served” basis, unless you reserve a table by calling or stopping by the box office. There are shows that may have 2 price levels including V.I.P. and general admission.

HOW DO I RESERVE A TABLE DURING A GENERAL ADMISSION SHOW?

You can reserve a table by contacting our box office, there are a very limited amount of tables available and there is a $250 food/beverage minimum to reserve a table during a GA show. We do offer bottle service at these tables. Please note that an automatic 20% gratuity will be added on total amount consumed at reserved tables. Any additional gratuity is at the discretion of the patron.

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CAN I PURCHASE GIFT CERTIFICATES?

Yes! Gift Certificates are available at the box office!

WHAT TIME DO DOORS OPEN BEFORE A SHOW?

We usually open doors 2 hours before the start of a show. Remember that’s a “usually,” not an “always.” Always check your ticket, our website, or call box office to confirm doors.

WHEN DO SHOWS START?

Door and show times vary depending on the night’s line-up (how many opening acts there are, what day of the week it is, etc.). Check our website calendar or your ticket face to find the time for a particular show.

IS THE FUEL ROOM HANDICAPPED ACCESSIBLE?

Yes, the Fuel Room is a handicapped accessible facility. If you need special assistance please contact box office in advance or contact Mark at 847-549-1972 or mark@fuelroom.com.

CAN I SMOKE INSIDE?

The Fuel Room is a smoke-free environment. We do have a DESIGNATED SMOKING AREA that is subject to the weather; anyone who chooses to smoke outside the designated area will be subject to a city fine. Please see our security for a stamp before exiting the venue to prevent any issues on re-entering from the designated smoking area

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ARE PEOPLE ALLOWED TO EXIT AND RE-ENTER THE VENUE?

No, for security reasons we do not allow exit and re-entry outside of our designated smoking area, if you do go outside of this area you will need to purchases a new ticket if available.

ARE FOOD AND BEVERAGES AVAILABLE?

Yes. We offer great Steaks, Sandwiches, Handmade brick-oven pizza, Hamburgers and a variety of other food. The Fuel Room also has two full bars for your enjoyment. We have a zero tolerance policy for underage drinking and illegal substances and we will prosecute violators to the full extent of the law,

If you, or someone in you’re party finds themselves slightly impaired due to the consumption of alcohol, the Fuel Room participates in a free cab service called Tipsy Taxi. Just let a member of our staff know that you would like our assistance.

IS THERE AN ATM LOCATED INSIDE?

Yes, there is an ATM. It is across from the main bar. When you enter the front doors, the ATM is located left along the wall, just after the coat check room.

DOES THE FUEL ROOM SERVE ALL BEER & LIQUOR BRANDS?

The Fuel Room is proud to be sponsored by the great people at ANHEUSER-BUSCH BUDWEISER who continue to support Live Music. In addition we also serve most Miller products, Imports and almost all wine and spirits.

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ARE COATS ALLOWED? IS THERE A COAT CHECK?

For security reasons coats are not allowed in the Fuel Room, Coat check is available and located by the main box office and entrance. Coat check is seasonal and only used during the winter months and during inclement weather for all other seasons.

ARE CAMERAS ALLOWED? CAN I FILM A SHOW OR RECORD AUDIO?

We do not allow video cameras. We do not allow audio taping unless the artist approves. We do not allow still cameras unless the artist approves, and when approved, flashes are not allowed as they distract the artists and disrupt other patrons’ experience.

WHAT CAN’T I BRING INSIDE?

We do not allow back packs or other large bags. We do not allow: weapons, illegal substances, mace, food and alcohol. We want you to have an enjoyable evening. We take security very seriously. If you have any problems, please contact a member of our staff for assistance.

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